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Friday, April 27, 2018

Terms and conditions

Terms and conditions
Reservation and Payment Policy
  • Rates are quoted in Ringgit Malaysia (MYR) inclusive of 10% service charge and 6% government tax.
  • Rooms can accommodate up to a maximum of the following combinations based on the room types. Breakfast inclusive rates shall be applied based on the number of adults allowed per room type.
  • Please note that children age 12 and older are charged the adult rate. Please include them in the number entered in the no of adults box.
  • The official Check in time is 1500hours and Check out time is 1000 hours.
  • In the event of any request for guaranteed early check in, a full day charge is applicable as the room will be blocked from the day before.
  • Late checkout is on request basis and subject to availability. A half day room charge is applicable for the late check out until 1630 hours. Rooms occupied beyond 1630hours are charged at full day rate of the day of departure.
  • Hotel reserves the rights to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that reservation contain or resulted from a mistake or error.
Cancellation / Refund Policy
  • Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation.
  • No show or cancellation less than 72 hours (3days) prior to arrival date will result in a penalty of one (1) night charges. If your booking was only for one (1) night full amount will be charged.
  • Cancellation made more than 72hours (3days) prior to arrival date, there will be no charges incurred.
  • Any policies dictated by the hotel will always supersede those stated here.
  • Cancellation has to be made through corresponding email booking@redtomatohotel.com only; otherwise no cancellation will be entertained. Cancellation will not be accepted over the phone.
  • Red Tomato hotel shall not be held liable or responsible for failure to execute arrangements specified herein directly or indirectly occasioned by or through or in consequence of war, changes of statues of Malaysian Government, strikes, riots, and acts of God or condition beyond our control.

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